At WOOW, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, services, or communicate with us.
By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.
1. Who We Are
WOOW is an international shipping and shopping company that helps customers receive and ship products globally, especially from the USA, UK, and Bangladesh. We operate through our website www.woowglobal.com and associated warehouses and logistics partners.
If you have any questions about this policy, you can contact us at:
📧 Email: support@woowglobal.com
📞 Hotline: 09649-223322
📱 WhatsApp: 01816-369701
2. Information We Collect
We collect different types of personal and technical information when you use our services.
2.1 Personal Information
This includes:
- ➟Full name
- ➟Email address
- ➟Phone number
- ➟Shipping & billing addresses
- ➟Date of birth (if required)
- ➟Customer ID (assigned by WOOW)
- ➟National ID, Passport, or Tax ID (for customs clearance)
- ➟Uploaded documents (e.g., invoices or identification)
2.2 Payment Information
- ➟We use third-party payment gateways (e.g., SSLCommerz, Stripe, PayPal).
- ➟Your full credit/debit card numbers are not stored on our servers.
- ➟We only retain transaction records necessary for verification and billing.
2.3 Technical and Usage Information
- ➟IP address
- ➟Browser type and version
- ➟Device identifiers
- ➟Pages visited
- ➟Time spent on pages
- ➟Referring URLs
3. How We Use Your Information
We use your personal data for the following purposes:
- ➟To Provide Services: Fulfill orders, manage customer accounts, and process payments.
- ➟Shipping & Logistics: Identify packages and ensure accurate delivery.
- ➟Customs Clearance: Submit necessary details to comply with international customs requirements.
- ➟Customer Support: Answer your questions, resolve issues, and improve service quality.
- ➟Marketing & Communication: Send promotional messages, shipping updates, and notifications. (You can opt-out anytime.)
- ➟Security & Compliance: Protect against fraud, unauthorized access, and comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information. We only share your data with trusted third parties when necessary:
4.1 Logistics Partners
- ➟Shipping carriers (e.g., DHL, FedEx, USPS)
- ➟Warehouse teams in the USA, UK, and Bangladesh
4.2 Government & Customs Authorities
- ➟Customs clearance requires sharing shipment content and customer information as per law.
4.3 Payment Providers
- ➟For processing payments securely and preventing fraud.
4.4 IT & Hosting Providers
- ➟Secure hosting services that maintain the WOOW website and database.
All third-party service providers are required to protect your data and only use it for the agreed purposes.
5. Your Data Rights
You have the right to:
- ➟Access: Request a copy of the personal data we hold about you.
- ➟Correction: Update or correct your personal information.
- ➟Deletion: Request your data be deleted, where legally permissible.
- ➟Withdraw Consent: Opt-out of marketing communication at any time.
- ➟Data Portability: Request a structured format of your data for use elsewhere.
To exercise your rights, email support@woowglobal.com.
6. Cookies & Tracking Technologies
WOOW uses cookies to:
- ➟Keep you logged in
- ➟Remember your preferences
- ➟Track website usage
- ➟Improve loading speed and functionality
You can control or disable cookies through your browser settings, but some website features may not work properly without them.
7. How We Protect Your Data
We take your security seriously and use industry-standard safeguards:
- ➟SSL encryption for all website traffic
- ➟Secure data centers with firewall and access control
- ➟Regular audits and monitoring
- ➟Limited access to personal data by authorized staff only
However, no method of online transmission or storage is completely secure. We recommend you keep your login information confidential.
8. Data Retention
We keep your data only for as long as necessary:
- ➟For the purpose it was collected
- ➟To comply with tax or legal obligations
- ➟To maintain service history or support future disputes
If you close your account, we may retain minimal information for record-keeping, legal, or fraud prevention purposes.
9. Third-Party Links
Our website may contain links to third-party services. Once you leave WOOW’s platform, this policy no longer applies. We encourage you to review the privacy practices of those websites.
10. Privacy of Children
WOOW services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it immediately.
11. International Data Transfers
As we operate internationally, your data may be transferred and processed outside your country of residence, including the USA, UK, and Bangladesh. We ensure all data transfers comply with legal protections for your privacy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Your continued use of WOOW services after changes are posted means you agree to the revised policy.
13. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact:
WOOW Customer Experience Team
📧 Email: support@woowglobal.com
📞 Hotline: 09649-223322
📱 WhatsApp: 01816-369701
🌐 Website: www.woowglobal.com